Privacy Policy

Yes Study (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our websites, submit an inquiry, register for events/webinars, or use our education and immigration consulting services.

By using our websites or services, you agree to the practices described in this Privacy Policy.

1) Scope of this Policy

This Policy applies to:

  • Yes Study websites and landing pages (e.g., yesstudyvn.com, yesstudy.ca and related pages).
  • Communication channels and forms used to contact or register with Yes Study (web forms, phone, email, social media messaging platforms).
  • Services provided by Yes Study, including education counseling, application support, and customer care.

2) Personal Information We Collect

We may collect personal information depending on how you interact with us:

A. Identification and contact information

  • Full name, phone number, email address, mailing address, country/region of residence.
  • Social media profile information, if you contact us via messaging platforms and provide it voluntarily.

B. Service-related information

  • Education background, intended program/school preferences, study plan.
  • Employment background, relevant work experience, long-term goals (including immigration goals if applicable).
  • Documents you choose to provide for consultation and service delivery (e.g., transcripts, diplomas, passports, financial documents, supporting letters).
    Note: We only request/handle documents that are necessary for the services you request.

C. Website and technical information

  • IP address, device type, browser type, operating system.
  • Cookies and usage data (pages visited, time spent, click behavior) for analytics and performance improvement.

3) How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide consultation.
  • Confirm registrations for webinars/events and send relevant updates.
  • Assess your needs and recommend suitable study or immigration pathways.
  • Deliver services, manage client files, schedule appointments, and provide ongoing support.
  • Improve our websites, content, service quality, and user experience.
  • Conduct internal reporting and marketing performance measurement (where applicable and permitted).

4) Marketing Communications

If you opt in, we may send you updates about programs, events, promotions, or relevant news.
You can unsubscribe at any time using the unsubscribe link (if available) or by contacting us (see Section 11).

5) How We Share Personal Information

Yes Study does not sell or rent your personal information.

We may share personal information only when necessary and appropriate, such as:

  • Service providers supporting our operations (e.g., website hosting, email delivery, CRM systems, analytics, webinar platforms), under confidentiality and security obligations.
  • Education partners (schools, institutions) or related parties when you request services requiring such disclosure (e.g., admissions support) and the disclosure is relevant.
  • Legal and regulatory authorities when required to comply with applicable laws, regulations, court orders, or lawful requests.

We limit disclosure to what is reasonably necessary for the stated purpose.

6) International Transfers

Your personal information may be processed or stored in countries where we or our service providers operate. These jurisdictions may have different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place when personal information is transferred or processed outside your country/region.

7) Cookies and Analytics

We may use cookies and similar technologies to:

  • Enable core website functions and remember your preferences.
  • Understand website traffic and usage (e.g., analytics tools).
  • Measure and improve advertising performance (e.g., pixel/ads measurement), if implemented.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8) Data Retention

We retain personal information only as long as necessary for:

  • Providing requested services and support.
  • Meeting legal, regulatory, and accounting requirements.
  • Resolving disputes or enforcing agreements (where applicable).

When personal information is no longer needed, we will delete or anonymize it in accordance with our retention practices and applicable laws.

9) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, restricted internal permissions, and secure storage practices.

No method of transmission or storage is 100% secure. However, we strive to use commercially reasonable measures to protect your information.

10) Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction or updates to inaccurate information.
  • Withdraw consent (where processing is based on consent).
  • Request deletion of your personal information (subject to legal exceptions).
  • Opt out of marketing communications at any time.

To make a request, please contact us using the details in Section 11.

11) Contact Us

If you have questions about this Privacy Policy or wish to request access/correction/deletion, please contact:

Yes Study

  • Email: marketingyseg@gmail.com
  • Hotline: 092 9399 924
  • Website: https://yesstudyvn.com/
  • Address: 9th Floor, 277–279 Ly Tu Trong Street, Ben Thanh Ward, Ho Chi Minh City

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when revisions were made. The updated version will be posted on our website and will take effect upon posting.